GUI with Error/Bug on Cloud Compare V2.9.1

[Roykeane]

Hello CC team,

We installed CC V2.9.1 to use it on a Virtual machine server and keeps failing to launch the GUI with the following error/bug when trying to open CC:

Faulting application name: CloudCompare.exe, version: 0.0.0.0, time stamp: 0x59fc5344
Faulting module name: Qt5Gui.dll, version: 5.9.1.0, time stamp: 0x59532d7d
Exception code: 0xc0000005
Fault offset: 0x0000000000062b40
Faulting process id: 0x13b0
Faulting application start time: 0x01d459def20f90fb
Faulting application path: C:\Program Files\CloudCompare\CloudCompare.exe
Faulting module path: C:\Program Files\CloudCompare\Qt5Gui.dll
Report Id: b7ff96a2-4bcd-4a48-a171-54c1e14dd712

Can you please help me understand and resolve what the error/bug seems to be?

Thanks

[daniel]

Remote display of CC's screen via a virtual machine or and/or a server requires the right graphic card on the server side, as well as some other requirements. I've never tried myself, but I know some users managed to do it.

[Roykeane]

Thanks for the reply, Daniel. Is there a minimum graphics card requirement that you are aware of that we should be using for remote display of CC? Does CC software have a list of minimum computer specifications to run it?

Thanks.

[daniel]

The latest version needs a not too old graphic card (old Intel cards notably will make CC crash). Sadly this limitation comes from Qt itself, and there's no official list of (un)supported cards.

[Roykeane]

Thank you for the reply.